FAQs

Q. When my mouse is not used for a while, I can't seem to get it going again.
Just left click once and it will re-boot. The device has an energy saving hibernation mode which kicks in when not being moved around.

Q. Where do I put the batteries?
They fit in the trunk (boot). Spare batteries can be carried inside a special sleeve inside the carrying pouch.

Q. How do I open the trunk (boot)?
Place your thumb on the rear windshield and slide it backwards towards the rear of the car. The lid should just pop up. If it is a bit stiff you may need to help it to lift with your finger nail.

Q. How do I close the trunk (boot)?
Close it down and push the lid gently towards the front of the car.

Q. Does it matter which way round the batteries go?
YES. Looking at the rear of the car you should have the + end showing on the left battery and the - on the right battery before locking them down into the holder.

Q. I can't get the small receiver out of its plastic packing sleeve.
TAKE CARE. Squeeze the plastic sleeve in your fingers and draw the receiver very slowly out. It is best to hold as much of the receiver as you can and squeeze it tightly before extracting.

Q. My mouse is very sensitive.
You can change the sensitivity through several settings: 400, 800, 1600. Simply hold down the two click buttons for three seconds until the headlights flash, then let go. This moves to the next sensitivity setting. Try the unit again and see the difference. Repeat the exercise until you find the right sensitivity for you.

Q. Can I use re-chargeable batteries?
Yes. It is a good idea as they last much longer.

Q. How long do the batteries last for?
This depends on how much you use the device. Like all wireless devices, they use energy which is not replaced as in the case of a wired device. Different brands last longer like Duracell. The best solution is to use re-chargeable ones and carry a small USB charger with you.

Q. Will my mouse work with another receiver?
NO. Each mouse is individually paired with its receiver.

Q. Can I leave my receiver in the laptop when shutting it down?
YES. Everything will re-boot together. Be careful when placing your laptop into a bag if you have left the receiver in it.

Q. What other colours are there?
Silver, Black and Red are sold in the UK but blue and white are future options.

Q. Are there any other makes of car available?
Keep an eye on the website as new models will be published there.

Q. How do I switch it off?
It has an in-built cut off when not in use which hibernates to save energy. Simply left click and it will re-boot. Alternatively if you remove the receiver from your laptop the mouse will close down anyway.

Q. I can't get it to work with my wireless keyboard.
Sometimes the USB port that you are putting the receiver in has been inexplicably blocked by another device. Try putting the receiver in another port and give it a few minutes to re-find the device.

Q. It won't work with my laptop in its docking station.
Some docking stations prefer the receiver being placed in the USB port on the actual laptop. Others prefer to use the USB on the station. Try different ports. There is always one that will work.

Q. Do I need to download special software to run the device?
No. The software is built in to the device and is automatic on inserting the receiver and the batteries (the right way round).

Q. What system is it compatible with?
Windows XP, Windows Vista, Windows 7, Mac OSX 10.3.9 or later: USB port

Q. Microsoft Vista issue
From the control panel select 'device manager' (this is in the Classic View), there will be a entry for 'unknown device' in the 'other' category, simply right click on the unknown device and select 'properties', 'driver', 'update driver', 'browse my computer for driver software', 'let me pick from a list of devices on my computer' and finally select 'HID-compliant mouse or USB browser mouse'.

Q. The headlights have started flashing.
Your batteries need changing or recharging.

Q. My mouse has just stopped working.
Try changing batteries. Alternatively you can move the USB receiver to another port nearer to the mouse, sometimes there is a physical obstacle between the mouse and the USB receiver. The closer the receiver is to the actual mouse the better the response and battery life will be. If you are still having problems you can re-boot the mouse. Email us for the simple instructions on how to do this.

Q. I can't get it to work?
Make sure the receiver is in the computer USB port on your computer. Check the batteries are in the right way round.

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